Prefer to reach out via email? Our concierge team is just an email away.
Once you’ve submitted your second member’s information during onboarding, our team will create their user account. This setup may take up to 2 weeks as we process all new members. They’ll receive an email notification as soon as their access is ready.
After enrollment closes and all new members are processed, we’ll begin printing membership ID cards—this typically takes about 4 weeks. Your card will be mailed directly to the address on file. In the meantime, you can still enjoy your benefits at the distillery by letting a staff member know you’re a member—they’ll be able to look you up on-site.
If you have an Individual Membership, you can RSVP by selecting either “Member RSVP” (just you) or “Member RSVP + 1 Guest”, if guest tickets are available.
If you have a Family Membership, only one person needs to submit the RSVP for both members.
- Select “Member RSVP” if only one member will attend.
- Select “Family RSVP” if both members are attending.
- If guest tickets are available, you’ll see options like “Family RSVP + 1 Guest” or “Family RSVP + 2 Guests” — choose the one that matches your group.
If you don’t see any plus-one options listed, it means either guest tickets aren’t available for that event or they haven’t been released yet.
No — only one person per Family Membership needs to submit the RSVP. When completing the form, be sure to select the appropriate option that reflects whether one or both members will be attending, and include any guests if applicable.
We suggest staying at one of the hotels listed on the member benefits page. Be sure to use our partner codes where eligible.
If you notice any errors or missing information in your account, please reach out to the concierge. Our team will be happy to make the necessary updates for you.
If you haven’t set a password yet, you can create one by using the password reset form. Once it’s set, you’ll be able to log in with your email and password directly from the login screen.
